Shipping & Delivery

Order Processing and Shipping Time Overview

The time taken for your order to reach you consists of two main stages: processing time and shipping time.

Processing Time

This encompasses order verification, tailoring, quality checks, and packaging. Typically, within 72 hours of placing your order and receiving payment, we send all orders to our manufacturer for dispatch.

Shipping Time

Shipping time refers to the duration it takes for items to travel from our warehouse to your specified destination.

Estimated Delivery Times by Region (For In-Stock Items)
  • USA & Canada: Standard Secured Shipping & Insurance generally ensures delivery within 2 - 4 weeks.
  • Australia & New Zealand: With Standard Secured Shipping & Insurance, you can expect delivery in 2 - 4 weeks.
  • UK & Europe: Standard Secured Shipping & Insurance usually results in delivery within 2 - 4 weeks.
  • Other Countries: For Standard Secured Shipping & Insurance, delivery typically takes 2 - 5 weeks.
Shipping Options
Insured Shipping

In the event that an item is lost during delivery or arrives damaged, we will send you a replacement item at no additional cost, provided you can supply sufficient proof of the issue.

Priority Insured Shipping

With this option, your delivery is given top priority on our daily order list sent to manufacturers. Although the expected delivery time may be similar to that of Standard Shipping, depending on the order volume we receive, your item is also insured for added peace of mind.

Special Shipping Considerations

Some products may be shipped separately from different warehouse locations and arrive at different times. Additionally, tracking numbers often take a few days to a week to update and display accurate tracking information. To track your order, we recommend using a third-party website like https://17track.net.

Please note that for certain countries, shipping may take longer than our estimated times. Also, during periods of high order volume, your shipment may experience delays. However, rest assured that we are working diligently to process and ship all orders as quickly as possible. We prioritize maintaining the quality of our products, even if it means a slightly longer wait time. We appreciate your understanding in this regard.

Order Change Requests

If you need to make changes to your order, such as modifying the size or color, please email us at mailto:support@tutusales.com within 24 hours of placing your order. We will be happy to assist you with the necessary changes. Unfortunately, if your order has already been shipped, we will not be able to make any modifications. To avoid disappointment, please double-check that you have selected the correct size and color before finalizing your order.