FAQs
Order Account
Is it necessary to have an account to place an order?
Not at all. You have the option to place an order as a guest. Nevertheless, creating an account with us offers several benefits. With an account, you can enjoy a quick checkout process, easily view your order status and order history, and receive updates about our new product releases and special promotions.
Payment Methods
What payment methods are accepted on your platform?
We accept all major credit cards, including VISA, Mastercard, Discover, and AMEX. Additionally, PayPal payments are also welcomed, providing you with multiple convenient payment options.
Online Order Security
How secure is my online order when using a credit card?
When you make an online purchase with your credit card, all your information is entered on an SSL-secured web page. After that, your information undergoes SSL encryption and is sent directly to our credit card provider's network. There, your card and the transaction are authorized and approved. Rest assured, your credit card information is not stored on our servers, ensuring a high level of security.
Exchange Rates
Are there any exchange rates involved in transactions?
All our transactions are conducted in US Dollars. If your credit card is denominated in another currency, your order total will be calculated based on the daily exchange rate on the date when your card issuer processes the transaction.
Shipping Address Setup
How should I set my shipping address?
As our website and services are in English, all the information you enter, including punctuation marks, must be in the English input method. If your address contains non-English letters, it's advisable to use similar English letters instead. For instance, you can change the letter "？" to "c".
Shipping Address Modification
Can I change my shipping address after placing an order?
Unfortunately, once your order has been processed or shipped, the shipping address cannot be revised. We recommend that you update your shipping address to your residential address rather than a vacation address, as we have no control over how long the destination's customs department may hold the package.
Shipping Time and Package Tracking
How long does shipping take, and how can I track my package?
The delivery time depends on the shipping option you select. Once your order has been shipped, we will send you an email containing your tracking number and the tracking website. Please note that we are not responsible for any delays caused by the customs department in your country.
Missing Items in Order
What should I do if there are missing items in my order?
If you find that some items are missing from your order, please contact us immediately at mailto:support@tutusales.com. We will do our best to resolve the issue for you as quickly as possible.
If you still have any other questions, feel free to contact us directly at mailto:support@tutusales.com.